Careers

Support

Part-time · Remote (Discord tickets)

The Support team answers SwiftServers tickets on Discord: servers that won't start, plugins and mods, the panel, SFTP and everything in between. You don't have to be in the lobby every day. You do need to know Minecraft servers well and enjoy explaining things.

This is an unpaid volunteer role. You help in your free time, a few hours a week.

What you'll do

  • Answer Server support and Technical support tickets in our Discord.
  • Fix problems with crashes, lag, plugins, mods, SFTP, Simple Voice Chat and custom domains.
  • Write clear replies that people can actually follow.
  • Collect the details and hand over what only admins can do, like refunds, missing credits, unsuspensions, stuck installs and account changes.
  • Turn real problems into good bug reports.

Requirements

  • You're 16 or older.
  • At least 3 days (72 hours) of total time on SwiftServers, and active in our community for at least a month.
  • You have a panel account and have run a server on SwiftServers.
  • Good technical Minecraft knowledge: server.properties, plugins and mods, crash logs and Java versions.
  • Good written English. Small mistakes are fine, but your answers need to be clear.
  • You stay patient with frustrated users, and you say so when you don't know something.

Nice to have (optional)

  • Support experience at another host or community.
  • Experience with Linux, Velocity or modded servers.
  • Another language besides English.

How it works

  1. Apply here. It takes about 30 minutes.
  2. Staff review. At least two staff members read every application.
  3. Text interview on Discord. We open a private channel on our Discord with you and the staff reviewing your application. We ask a few follow-up questions and give you one practice ticket to answer. There is no voice chat. You don't need to be online at the same time as us, just reply within a couple of days.
  4. Trial period. 2 to 4 weeks with feedback from the team.
  5. Welcome to the team.

Support is its own track. You don't have to become a moderator to grow in the team.

Good to know

  • We contact you on Discord, not by email. Stay in our Discord server and allow DMs from server members.
  • Questions with a red * are required. Your phone number, CV and anything marked "optional" can stay empty. For your name, your first name and the first letter of your last name are enough.
  • Write your answers yourself. Answers that are copied or written by AI are declined.
  • Only the staff reviewing applications see your answers. Open a ticket if you want your application deleted.

Apply for this role